Returns & Exchanges

At Gainsville, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for most items in their original condition. Whether a sofa doesn't fit your space or a lamp doesn't match your decor, our streamlined process ensures a hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully pack your products in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned furniture, we will process your refund to the original payment method within 5-7 business days.